Privacy Policy & Terms of Service

1. Information We Collect

• Account information: name, email address, phone number, company, and billing details you provide when registering or subscribing.
• Communications data: call recordings, transcripts, SMS/MMS content, dispositions, and metadata generated when you use the dialer.
• Lead and contact data that you import or enter into the platform.
• Usage data: log files, IP address, browser type, device identifiers, and pages visited.
• Payment data processed by our payment processor (Stripe). We do not store full card numbers on our servers.

2. How We Use Information

• To operate, maintain, and improve the Services.
• To process payments and manage subscriptions.
• To send transactional messages (account, billing, security) and, where you have opted in, service-related notifications.
• To provide customer support and respond to inquiries.
• To detect, prevent, and address fraud, abuse, or violations of our Terms.
• To comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We share information only with:

The lead marketplace was discontinued as of August 9, 2026. Leadialer no longer sells or transfers lead contact information to third parties.

• Service providers who help us run the platform (e.g., telephony carriers, Twilio, Stripe, cloud hosting, analytics), under contracts that require confidentiality and security.
• Legal and safety recipients when required by law, subpoena, or to protect rights, property, or safety.
• Business transfers such as mergers or acquisitions, subject to this Policy.

We do not share, sell, or transfer mobile phone numbers or SMS opt-in consent to third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our Services (e.g., message routing carriers) is excluded from this restriction.

4. Data Retention

We retain account and communications data for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data by contacting us.

5. Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at the address below.

7. Children

The Services are not directed to children under 16, and we do not knowingly collect personal information from children.

8. Changes to this Policy

We may update this Policy from time to time. Material changes will be posted on this page with a new "Last updated" date.

Consent & Opt-In

Recipients must provide prior express written consent before receiving messages. Consent is collected through web forms, written agreements, or other documented opt-in mechanisms maintained by the platform user (the sender). Consent is never a condition of purchase.

Message Frequency & Cost

Message frequency varies based on user activity. Message and data rates may apply depending on your mobile carrier and plan. Leadialer does not charge recipients for receiving messages.

Opt-Out (STOP)

Recipients can opt out at any time by replying STOP to any message. After replying STOP, recipients will receive a one-time confirmation that no further messages will be sent. To resume messages, reply START.

Help (HELP)

For help, reply HELP to any message or contact support@leadialer.com.

Supported Carriers

Messages are supported on all major U.S. carriers, including AT&T, T-Mobile, Verizon, U.S. Cellular, and others. Carriers are not liable for delayed or undelivered messages.

Privacy of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of mobile data are excluded from being shared with third parties. Information sharing with subcontractors who support the Services (e.g., messaging carriers and platform providers) is permitted solely to deliver the Services.

1. Eligibility & Accounts

You must be at least 18 years old and authorized to bind your business to these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

2. Acceptable Use

You agree not to:

• Use the Services to send unsolicited calls or messages, or to contact any person who has not provided prior express consent or who has opted out.
• Violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM, CTIA messaging principles, A2P 10DLC requirements, Do-Not-Call rules, or any other applicable law or carrier policy.
• Send prohibited content, including SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco), illegal goods or services, deceptive or fraudulent content, or high-risk financial offers prohibited by carriers.
• Resell, sublicense, or share access to the Services without our written authorization.
• Reverse engineer, scrape, or interfere with the Services or attempt to gain unauthorized access.

3. Your Responsibility for Consent

You are solely responsible for obtaining and maintaining records of prior express consent from each recipient before placing calls or sending messages. You must honor opt-out requests promptly (and in any event within the time required by law).

4. Subscriptions & Billing

Paid Services are billed in advance on a recurring basis through our payment processor. Fees are non-refundable except as required by law. You authorize us to charge your payment method for all applicable fees and taxes. You may cancel at any time; cancellation takes effect at the end of the current billing period.

5. Intellectual Property

The Services, including all software, content, and trademarks, are owned by Leadialer or its licensors. We grant you a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms. You retain ownership of the lead and content data you submit.

6. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADIALER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO LEADIALER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

8. Indemnification

You agree to indemnify and hold harmless Leadialer and its affiliates from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your content, or your violation of these Terms or applicable law (including TCPA and A2P 10DLC requirements).

9. Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms, suspected unlawful activity, or carrier non-compliance. Upon termination, your right to use the Services ceases immediately.

10. Governing Law & Disputes

These Terms are governed by the laws of the United States and the state in which Leadialer is organized, without regard to conflict-of-law principles. Any dispute will be resolved exclusively in the state or federal courts located in that jurisdiction, and you consent to personal jurisdiction there.

11. Changes to these Terms

We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the updated Terms.